The first room you encounter is the reception area. We have notice boards displaying information for clients on various topics (these change regularly) and a place for people to display animals lost, for sale or rehoming, rescue centres in the area and other animal-related information such as dog training classes and pet sitters. We also have a selection of pet food and scales to weigh the animals. You can buy items such as flea and worm treatments and pet accessories from our receptionists.
From the waiting room you may be called into one of the three consult rooms where your pet will be examined by the vet. These rooms are well equipped with instruments for checking animals' eyes (ophthalmoscope) and ears (auroscope), a viewing box to look at radiographs and of course a stethoscope and thermometer! We also have a range of very life-like models of animals' bones, joints and eyes to help us explain problems such as arthritis and cataracts. The rooms have skylights to provide the maximum amount of natural light so that we can see your pet clearly and special fans which blow hot or cold, depending on the weather, to keep us all comfortable.
Some animals require blood tests or the examination of urine, faeces, or coat samples. More complex tests require the samples to be sent away to a specialist laboratory but we can test some samples in-house in our own small laboratory.
If your animal is staying in the surgery for treatment, he or she will be admitted to the kennels. We have several kennels of different sizes to accommodate the different animals we see, from gerbils to Great Danes. We also have a shower facility here, so that animals needing a bath can be washed with the least amount of stress possible, and an outdoor exercise area for dogs.
From the kennel room, your animal will progress to the prep room. This room houses our special dental table and an operating table used for minor procedures. Animals are anaesthetised here, clipped and cleaned before going into the more sterile operating room for their final 'scrub' and major operation (i.e. orthopaedics).
Both the prep room and operating theatre have built-in systems to deliver oxygen and remove waste gases from the anaesthetic machines. The operating tables rise and lower to accommodate patients and surgeons of different sizes. Some animals require radiographs (commonly called x-rays) as part of their stay at the surgery. We have a dedicated radiography room with a special table that tilts and slides automatically to position the animals properly to radiograph different parts of their bodies.
Once your animal has undergone surgery or radiography and woken up from the anaesthetic, he or she will return to the kennels, where they'll continue to recover under the supervision of the nurses. When recovered and ready to go home, your animal will be discharged to you in either of the consult rooms or back in the reception area.
This completes your pet's tour of the surgery. Your pets don't usually encounter our additional rooms for drug storage, laundry, food preparation and office areas but they may turn up in 'Tracey's Room' - the facility used by Top Dog Groomers which shares our building.
During times when the surgery is closed, there is always a veterinary surgeon on duty. They can be contacted by calling the normal daytime telephone number.
Consultations are by appointment only so we can maintain minimum waiting times. Appointments can be booked at the surgery or over the telephone and we try hard to accommodate you and arrange appointments to suit.
Monday-Friday: 9:00am - 11:30am | 3:30pm - 6:00pm
Saturday: 9:00am - 1:00pm
Any emergency will be attended to immediately.
See our Contact Us page for more information.